Delivery & Shipping Policy

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Delivery & Shipping Policy – Laundry360

At Laundry360, we are committed to providing reliable and timely pickup and delivery services for all laundry orders. This Delivery & Shipping Policy outlines the terms related to order collection, processing, shipping, and delivery.

📦 1. Pickup & Delivery Availability

  • Pickup and delivery services are available only in selected serviceable locations.
  • Service availability may vary depending on operational coverage and delivery schedules.
  • Customers can place orders through:
    • Website
    • Mobile Application
    • Phone Call / WhatsApp

⏰ 2. Pickup & Delivery Timings

  • Pickup and delivery slots are subject to availability.
  • Same-day pickup or express delivery may be available in certain areas at additional charges.
  • Customers are requested to ensure availability during the selected time slot.

🧺 3. Order Processing Time

  • Standard laundry orders are generally processed within 24–48 hours.
  • Special treatments, stain removal, delicate fabrics, or bulk orders may require additional processing time.
  • Express services may be offered separately where available.

🚛 4. Shipping & Delivery Charges

  • Delivery charges may vary based on:
    • Order value
    • Service location
    • Delivery urgency
    • Promotional offers
  • Additional charges may apply for:
    • Express delivery
    • Re-delivery requests
    • Remote or non-serviceable areas

📬 5. Delivery Process

  • Orders will be delivered to the address provided during booking.
  • Customers must verify the order at the time of delivery.
  • In case the customer is unavailable:
    • Delivery may be rescheduled, or
    • Additional delivery charges may apply.

🌍 6. Service Areas

  • Delivery services are limited to operational service zones.
  • Orders outside standard delivery zones may:
    • Be declined, or
    • Require additional shipping fees.

📲 7. Order Tracking & Notifications

Customers may receive order updates and delivery notifications through:

  • WhatsApp
  • Phone Calls
  • Mobile App Notifications

⚠️ 8. Delays in Delivery

While we strive to ensure timely deliveries, delays may occur due to:

  • Weather conditions
  • Traffic or transportation issues
  • High order volume
  • Technical or operational disruptions
  • Force majeure events

Such delays shall not make the Company liable for compensation or damages.

🧥 9. Customer Responsibilities

Customers are responsible for:

  • Providing accurate pickup and delivery details
  • Informing us about delicate or high-value garments
  • Checking delivered items immediately upon receipt

🔄 10. Rewash & Delivery Complaints

  • Any complaint regarding missing items, improper service, or damaged garments must be reported within 24 hours of delivery.
  • Rewash or corrective services will be handled as per the Company’s applicable policies.

📅 11. Maximum Delivery Timeline

Although most orders are completed within 24–48 hours, delivery may take up to 7 business days in exceptional circumstances.

🔒 12. Limitation of Liability

Laundry360 shall not be held responsible for delays, losses, or damages caused by:

  • Incorrect customer information
  • Natural disasters or force majeure events
  • Fabric defects, color bleeding, or pre-existing garment damage

🔄 13. Policy Updates

Laundry360 reserves the right to amend or update this Delivery & Shipping Policy at any time without prior notice.