Terms and Conditions

📄 Terms & Conditions – Laundry360

Effective Date: 01/01/2025

By using our services, you agree to the following terms and conditions. These govern your relationship with Laundry360, whether services are accessed via website, mobile app, or physical outlet.

🧺 1. Service Overview

We offer professional laundry, dry cleaning, ironing, and delivery services. Service availability may vary by location.

📦 2. Pickup & Delivery

  • Pickup and delivery will be scheduled based on your selected time slots.
  • In case of delays due to weather, traffic, or operational issues, we will inform you in advance.
  • Please ensure availability at the scheduled address and time.

🧾 3. Order Confirmation & Invoicing

  • Orders are confirmed via SMS, email, or app notifications.
  • Final billing is based on item count, weight (if applicable), and service type selected.
  • Any disputes in billing should be reported within 24 hours of delivery.

🧥 4. Garment Care & Liability

  • We handle garments with professional care using industry-standard processes.
  • We are not liable for:
    • Wear and tear, fading, or shrinkage due to material quality
    • Items left in pockets (e.g., pens, currency, jewelry)
    • Pre-existing damage or color bleeding
  • In case of damage or loss caused by us, compensation is limited to 5 times the service charge or store credit, at our discretion.
  • For damaged items returns are accepted within 1 business days.
  • If refund is approved, the refund will be credited to the original payment account within 7-8 business days.

⛔ 5. Restricted Items

Customers must not submit:

  • Items with hazardous substances (chemicals, fuel, etc.)
  • Valuable items (e.g., expensive jewelry attached to garments)

We reserve the right to reject such items without liability.

💸 6. Payments

  • Payment is due at the time of delivery or online before dispatch.
  • We accept [cash, UPI, card payments, wallets—customize as per your offerings].
  • Unpaid orders will not be released.

❌ 7. Order Cancellation & No-Show

  • Orders can be cancelled up to 2 hours before scheduled pickup.
  • A no-show fee may be charged if the customer is unavailable during scheduled pickup or delivery time.

🔐 8. Customer Information & Privacy

  • We store personal data (name, phone, address) solely for service-related communication.
  • Please refer to our https://Laundry360.in/privacy-policy for details on how your information is handled.

⚖️ 9. Governing Law

These Terms & Conditions are governed by the laws of Telangana, India. Any disputes arising will be subject to the jurisdiction of the courts in Hyderabad.

📩 10. Contact Us

For questions or complaints, contact:

Laundry360
Email: support@Laundry360.in
Phone: +91-9116-611-645